Technology & Training
CTS offers real-time GPS vehicle tracking to our customers, empowering students and their families with the information required to have a better and more comfortable ride experience. Any vehicle in the system whose driver is running the Driver App can be seen by student families, school officials and CTS personnel and users can view the location of the vehicle that is picking them up, along with the ETA. Detailed trip reporting for Title I Reporting is also available to student families and school personnel upon request.
To better serve Members, CTS also works within our transportation provider network to offer trainings and share information to keep them current and better able to improve service levels. The transportation providers in our network are offered training through our Provider Relations Department in-person and webinars through our web-based Provider Portal, with GoToMeeting technology. Required training topics include Civil Rights, HIPAA/PHI Confidentiality, and Cultural Sensitivity.