CTS’ transportation programs play a crucial role in ensuring that Medicaid members have equitable access to healthcare services, regardless of their transportation limitations, ultimately contributing to improved health outcomes and reduced healthcare disparities.

CTS works with state partners to support marginalized, minority, and economically disadvantaged populations by facilitating access for those facing heightened risks related to social factors influencing health outcomes.

CTS coordinates professional transportation services for individuals on Medicaid and Medicare, including dual-eligible, low-income, older adults and persons with disabilities.

State Medicaid Programs

CTS works with government agencies to develop comprehensive transportation programs to effectively serve Medicaid members

We Customize Every Program

Our state-of-the art contact center and fully developed transportation network allow us to reach all corners of the state.

developing and managing transportation resources

Our expertise results in seamless coverage in both rural and urban areas and offers a variety of modal choice for members including public transit, mileage reimbursement, volunteer drivers, ride-share, taxi/livery, wheelchair and ambulance.

Our Goal

We strive to leave no member behind. Our real-time technology tools offer a view into the vehicle as it is dispatched and en route.

Customized Medicaid Solutions

Our 25 years of experience creating transportation solutions for Medicaid and Medicare programs means that we have experience with vulnerable populations. These dual-eligible members tend to be frail and face mobility barriers, such as needing extra assistance getting in and out of their homes or vehicles, hearing impairments, or difficulty remembering appointments. We can positively impact health outcomes by delivering high-quality transportation services that connect individuals to the services they need through:

  • Customer Service Representatives who are experienced and trained to recognize and respond to members unique challenges

  • New scheduling software solutions that use member profile and preference help to determine the most appropriate mode of transport based on the circumstances of each caller.

  • Our contracted and credentialed provider network trained in passenger safety and sensitivity, using safe and clean vehicles.