CTS’ transportation services are essential components of Medicare Advantage and Special Needs Plans, helping to bridge the gap between members and healthcare providers by ensuring access to medical care for all individuals, regardless of their transportation limitations.
Transportation creates access to quality medical care and non-medical destinations vital to combat isolation, remain active in the community and improve quality of life.
Studies have shown that providing transportation services to Medicare Advantage members has contributed to lower healthcare costs, better outcomes, and positive impact on Social Determinates of Health (SDOH) and Star Ratings.
CTS is ready to work with you to design a responsive and member-friendly transportation solution to connect your members with care.
MEDICARE ADVANTAGE
Access to reliable transportation can significantly impact member experience and overall Star ratings. By partnering with CTS, health plans can enhance member satisfaction by providing convenient, on-time transportation services that facilitate access to medical appointments, pharmacies, and other healthcare facilities.
SPECIAL NEEDS PLANS
Special Needs Plan members often have unique transportation needs, such as wheelchair accessibility, door-to-door assistance, or language interpretation services. CTS transportation services are tailored to meet these specific requirements, ensuring that members receive the level of support they need to access healthcare services.
MEDICARE ADVANTAGE PROGRAM
We apply more than 25 years of experience coordinating transportation to recommend the best solution for your membership and implement customized solutions for transportation benefits. CTS’ customer service solutions include a world-class call center, self-service, easy-to-use member portal and technology solutions to schedule transportation and track trip status. Our robust credentialed, contracted, and monitored transportation network provides all modes of transportation across urban and rural geographies and includes:
We are committed to eliminating fraud, waste and abuse within the N.E.T. industry. Our Fraud, Waste, and Abuse (FWA) Prevention Program is comprised of proven policies and procedures that minimize the potential for FWA to occur. Our Compliance Committee conducts investigations into matters concerning N.E.T. service delivery by researching and documenting information, data, records, and other sources and reviews issues/complaints from members and health care facilities.
