CTS offers a team of Customer Advocate Response Experts (C.A.R.E.) dedicated to improving the ride experience for members with complex needs.

Our C.A.R.E. Program Offers:

  • A customized referral process into the C.A.R.E. program
  • Intensive oversight of members’ upcoming trips to ensure appropriate transportation is booked and the trip is carried out as planned
  • Active collaboration with plan care management teams
  • Communication with the member and other stakeholders, as needed
  • A regular review of the members’ transportation experience to ensure that it is consistent and the member has a satisfactory experience

The CTS C.A.R.E. team is here to provide our customers and your members the best possible transportation experience to Connect People to Care.

833.259.7007