CTS offers a team of Customer Advocate Response Experts (C.A.R.E.) dedicated to improving the ride experience for members with complex needs.
Our C.A.R.E. Program Offers:
- A customized referral process into the C.A.R.E. program
- Intensive oversight of members’ upcoming trips to ensure appropriate transportation is booked and the trip is carried out as planned
- Active collaboration with plan care management teams
- Communication with the member and other stakeholders, as needed
- A regular review of the members’ transportation experience to ensure that it is consistent and the member has a satisfactory experience
The CTS C.A.R.E. team is here to provide our customers and your members the best possible transportation experience to Connect People to Care.
Get In Touch…
We are happy to assist you in your transportation needs, no matter how big or small the project. Please do not hesitate to contact us. We look forward to demonstrating our capacity to serve you.