Home | Privacy Policy


Last updated August 21, 2023

Coordinated Transportation Solutions (CTS) respects your privacy and is committed to protecting your privacy when you visit us online through our compliance with this policy.


This website is owned and operated by Coordinated Transportation Solutions (“CTS”). We respect the privacy of every individual who visits our website. This website privacy policy (“Website Privacy Policy”) will tell you what information we collect, how it is used and your options as you interact with our website. By using this website, you agree to this Website Privacy Policy.


This Website Privacy Policy applies to your use of CTS’s public website. This Website Privacy Policy does not apply to any other program or service of CTS. In particular, please be aware of that this Website Privacy Policy does not apply to:

  • CTS’s collection, use or disclosure of patient health care information, including information you provide to us while using CTS services. Our collection, use and disclosure of that information, known as “Protected Health Information” is subject to the Health Insurance Portability and Accountability Act and related regulations.
  • Information collected by CTS offline or through other means, including on any other website operated by CTS or any third party.
  • Information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Site.
  • Our transportation providers as separate privacy and other policies apply to these providers.

Acceptance of this Website Privacy Policy:

This Website Privacy Policy is entered into by and between you and CTS and its affiliates (collectively, “us,” “we,” or “our”). This Website Privacy Policy governs your access to and use of this website (this “Site”). Please read this Website Privacy Policy carefully before you start to use this Site. By using this Site, you accept and agree to be bound by and abide by this Website Privacy Policy and the website Terms and Conditions found at https://www.ctstransit.com/terms-conditions/ and incorporated herein by reference. If you do not agree to this Privacy Policy or our website Terms and Conditions, then you should not access or use this Site.

Your Consent:

By using this Site, you consent to the collection, use and sharing of information as described in this Website Privacy Policy. By knowingly and voluntarily providing us information, such as your name and email address, you agree that we may use that information to communicate with you.

Collected Information:

In general, we do not collect personal information from individuals visiting this Site unless such information is provided to us voluntarily and knowingly or automatically collected as you navigate through the Site. Personal information is any information or data that may be used to distinguish or trace an individual’s identity such as a name, phone number or date of birth.

Voluntarily Provided Personal Information:

We may collect information that identifies, relates to, describes or is capable of being associated with a particular individual such as name, address and telephone number. By filling out and submitting forms on our Site, including the “Reach Us Here” form, or providing your personal information via other means (such as email or direct inquiry), you authorize and agree that a representative of CTS can contact you, potentially using automated technology (including but not limited to text/SMS messaging) or a pre-recorded message. We may contact you from time to time with information that relates to your requests or interests, however, you always have the option to opt-out by contacting us at privsec@ctstransit.com. Only our authorized employees or agents, such as those involved with the operation of this Site, have access to the personal information you provide, and we will never sell this information.

Non-Personal Statistical Information:

We may collect internet or other electronic network activity information, including online identifiers, Mac address, IP address, cookie IDs, browser activity, search history, information regarding your interaction with our website and similar information.

When you interact with this Site, certain non-personal statistical information, such as website traffic data, usage patterns and information about your computer and internet connection, may be automatically collected and used to improve the design, structure and functionality of this Site. This information is collected using industry standard encryption technologies and used solely by CTS and those involved with the operation of this Site. This information may be collected using cookies, web beacons and other standard tracking technologies, as well as through your web browser or device (such as IP address, browser version, etc.). CTS will never provide or sell information or data from this Site to third parties other than authorized employees or agents, such as our Service Providers.

Cookies and Other Tracking Technology:

This Site may use cookies, tracking pixels and related standard technologies for automatic data collection. These can only be accessed by CTS and authorized service providers of CTS (“Service Providers”). More specifically, we work with independent service providers, including Google Analytics and inkByte, to help us track and analyze visitor activity on our Site, measure the effectiveness of our advertising efforts, and optimize the overall visitor experience. When you access our Site, your web browser automatically sends certain information to these Service Providers. We do not provide Google with any information that identifies you personally. By accessing our Site, you consent to the collection and use of your information by them.

You can learn how Google uses the information from your web browser here.  You are encouraged to review Google’s Privacy Policy and contact Google directly if you have questions.  If you do not want any information to be collected and used as described in this paragraph, you can download and install the Google Analytics Opt-out Browser Add-on or use the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Most internet browsers accept cookies by default, however, users may modify browser preferences to block or limit cookies. Most internet browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.  Because no uniform technology standard for recognizing and implementing DNT signals has been finalized, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.  CTS is not responsible for the effectiveness or compliance of third party opt-out mechanisms. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Website Privacy Policy.

Upon visiting this Site, you should receive the option to accept cookies to optimize the user’s experience on the Site. You may access the information on this Site without enabling cookies in your browser but disabling cookies may result in a diminished ability to take advantage of the services and related informational content of this Site.

For more information about cookies, we urge you to visit the FTC information page about cookies here: Internet Cookies | Federal Trade Commission (ftc.gov).

Data Security:

CTS is committed to protecting the privacy of the personal information you provide through the Site and that we collect through this Site. We use reasonable efforts to prevent unauthorized access to your information, including enabling a secure firewall and security infrastructure to protect this Site. Although we work hard to protect the personal information given to us, CTS cannot guarantee the security of any information you transmit to us through this Site or email, and you do so at your own risk.

How We Use the Information We Collect:

CTS may use your personal information to:

  • Present our Site and its contents to you.
  • Provide services and improve its services.
  • Advertising or marketing.
  • Operate and improve the design, structure and functionality of this Site.
  • Send updates and information about CTS, including any requested information.
  • Communicate changes to this Website Privacy Policy, our website Terms and Conditions and other policies.
  • To fulfill any other purpose for which you provide it.

Who We Share Your Personal Information With:

CTS may share your personal information with:

  • Our affiliates.
  • Our service providers, such as those involved in the operation of this Site.

We only allow our service providers to handle your personal information if we are satisfied that they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers, contractors, and third parties to ensure they can only use your personal information to provide services to us and to you.

We may also disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

Retention of Data:

We will retain your data for as long as needed to provide services, comply with legal and regulatory obligations, and resolve disputes.

Children’s Privacy:

CTS is committed to protecting children’s privacy on the internet. We do not knowingly collect personal information from children under the age of 16. This Site is designed and intended for those who have reached the age of 16 years or older. If you are under 16, do not use or provide any information on this Site.

External Links:

CTS is not responsible for the content, policies, materials and practices of other websites accessible by hyperlink from this Site. CTS’s Website Privacy Policy applies only to information maintained by CTS. In addition, CTS is not responsible for the content, policies, materials and practices contained at any website that links to our Site. No external hyperlinks provided by CTS, or another party to this Site, constitute a CTS endorsement or affiliation.

Changes to this Website Privacy Policy:

CTS has the right to change or update this Website Privacy Policy from time to time without notice. The date this Website Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Site and this Website Privacy Policy to check for any changes. Your continued use of this Site after we make changes to this Website Privacy Policy is deemed to be acceptance of those changes.


Although CTS strives to provide you with the most current and accurate information, we cannot and do not warrant that everything on this Site is up-to-date, error-free or complete. While we may periodically add, modify or delete Site content, we do not make any commitment or assume any obligation or duty to do so. You should assume that the information is current and up-to-date only as of the date is it posted to this Site. Any item with a fee or cost associated may be subject to change at any time without prior notification.

Contact Us:

If you have any questions or concerns about this Website Privacy Policy or how we collect, use or protect your personal information, please contact us by email at privsec@ctstransit.com.