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CCA Transportation Portal Training

The CCA Transportation Portal is a tool to review, request, and cancel your trips. Before you get started, click the red buttons below to view available training resources. These will help you learn how to use the portal.

For more help with the portal, email CCA’s transportation manager, Coordinated Transportation Solutions (CTS) at ccamemberportal@ctstransit.com.

If you need help with your rides, call CTS, 7am to 8pm, Monday to Friday and 8am to 12pm Saturday to Sunday and Federal Holidays.

Massachusetts members: 855-204-1410 (TTY 711)

Rhode Island members: 866-444-7350 (TTY 711)

Member Transportation Portal Digital How-To Guides

In this guide, you will learn how to use the transportation videos.

In this guide, you will learn how to: set up your account with the first email from CTS, create a password, and log into your account. It also shows you where to find things in the portal.

In this guide, you will learn how to look at your trips in the portal. This includes trips on a specific day, future trips, trip details, trip statuses, and repeating trips.

In this guide, you will learn how to review your portal profile and what it means. This includes your contact information and trip preferences.

In this guide, you will learn how to request your rides in the portal. All requests are reviewed by CTS before booking with a transportation company.

In this guide, you will learn how to cancel your ride in the portal.

Training Resources

Watch these helpful training videos before you visit the CCA Transportation Portal. Videos on how to cancel and request your ride will be available later.

Click the button above to access the CCA Transportation Portal. This where you can create a new account if you are a first-time user, or log into your account if you have already signed up.

Quick Tips and Common  Questions

Learn more about your transportation benefit and
how to book rides.

“Preguntas frecuentes” responde a preguntas comunes sobre el transporte.

Learn more about your transportation benefit and
how to book rides.

“Preguntas frecuentes” responde a preguntas comunes sobre el transporte.

For help with the portal, contact CTS at ccamemberportal@ctstransit.com. Do not use this email address to book, change, or cancel rides.

To book, change or cancel rides, contact CCA’s transportation manager, Coordinated Transportation Solutions (CTS):

Massachusetts members: 855-204-1410 (TTY 711)

Rhode Island members: 866-444-7350 (TTY 711)

Monday to Friday: 7 a.m. to 8 p.m.

Saturday to Sunday and federal holidays: 8 a.m. to 12 p.m.