CCA Transportation Portal Training

The CCA Transportation Portal is a tool to review, request, and cancel your trips. Before you get started, click the blue buttons below to view available training resources. These will help you learn how to use the portal.

For more help with the portal, email CCA’s transportation manager, Coordinated Transportation Solutions (CTS) at ccamemberportal@ctstransit.com.

If you need help with your rides, call CTS, 7am to 8pm, Monday to Friday and 8am to 12pm Saturday to Sunday and Federal Holidays.

Massachusetts members: 855-204-1410 (TTY 711)

Member Transportation Portal /App How to guide

In this guide, you will learn how to register using the APP, set up a password, and log in to the portal on your laptop/computer to start navigating from your home page.

Scan the QR code below to download the app to your phone and use the CCA code: 222287767

In this guide, you will learn how to register using the APP, set up a password, and log in to the portal on your laptop/computer to start navigating from your home page.

NOTE: If you are having trouble registering / or are locked out of the Portal, it can be because CCA does not have your email, or current email, as part of your contact information. Please ensure that the email address you use for registration matches the one on file with CCA. If you need to update your email address or any other contact information in the future, you must do so directly with CCA member services by contacting CCA at 866-610-2273.

Member Transportation Portal Digital How-To Guides

In this guide, you will learn how to look at your trips in the portal. This includes trips on a specific day, future trips, trip details, trip statuses, and repeating trips.

In this guide, you will learn how to review your portal profile and what it means. This includes your contact information and trip preferences.

In this guide, you will learn how to request your rides in the portal. All requests are reviewed by CTS before booking with a transportation company.

In this guide, you will learn how to cancel your ride in the portal.

Watch these helpful training videos before you visit the CCA Transportation Portal. Videos on how to cancel and request your ride will be available later.