Last month, we discussed the ways in which changing technology helped create easier, more efficient transportation experiences for our customers. This month, we’d like to take a closer look at the call center technology we use and how it measures our employees’ success.

Technological advancements continue to reshape the way we think about and access non-emergency medical transportation (NEMT). Transportation management software, developed by companies like TripSpark, helps brokers and their employees schedule and track transportation events and keeps records of trip history as well as any specific needs or requests customers may have prior to their trip.

1965-1966 Authorized by Title XIX of the Social Security Act, both Medicare and Medicaid were passed by both houses of Congress and signed into law by President Johnson in 1965. While Non-Emergency Medical Transportation (NEMT) benefits were not included in this initial rollout, it did not take long for necessary transportation services to be added to the program.