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To help combat rising costs, Coordinated Transportation Solutions, Inc. (CTS) is helping school districts partner together to create collaborative transportation programs to gain real-world savings and efficiencies in student transportation.

Read the full article here on page 12 of the June CABE Journal.


Coordinated Transportation Solutions, Inc. (CTS) is excited to announce a renewed partnership with WellSense Health Plan, serving Senior Care Options members in Massachusetts and Medicaid and Medicare Advantage members in New Hampshire. The previous seven-year partnership with WellSense (formerly BMC HealthNet Plan in Massachusetts) began in 2013 and offered member-focused management of non-emergency medical transportation benefits in both states.

View the full press release here.


Coordinated Transportation Solutions, Inc (CTS) is proud to announce that it has earned URAC accreditation for Health Care Management 2.0. URAC is the independent leader in promoting health care quality by setting high standards for clinical practice, consumer protections, performance measurement, operations infrastructure and risk management. By achieving this status, CTS demonstrates commitment to quality care, enhanced processes, patient safety and improved outcomes.

View the full press release here.

Ed Platt Selected for NEMTAC Compliance and Regulatory Advisory Board

Coordinated Transportation Solutions, Inc. (CTS) would like to congratulate Vice President and Chief Operating Officer Ed Platt for being selected to serve on the Non-Emergency Medical Transportation Accreditation Commission (NEMTAC) Compliance and Regulatory Advisory Board. It is NEMTAC’s mission to promote safe transportation and to be active in establishing the American National Standards that affect our industry. NEMTAC’s Advisory Boards advance this mission by developing policies and procedures to enhance quality in the Non-Emergency Medical Transportation (NEMT) industry.

View the full press release here.

CTS Hosts COVID-19 Vaccination Clinic

Coordinated Transportation Solutions, Inc. (CTS) was pleased to sponsor a community COVID-19 vaccination clinic hosted at its headquarters in Trumbull, CT on April 7. The clinic was arranged for CTS’ Connecticut-based employees and family members as well as other tenants in the office building. CTS partnered with Griffin Health Services of Derby to offer the clinic and would like to recognize Griffin Health Services for their help in organizing the day and their staff, who administered more than 180 doses of the Pfizer vaccine during the one-day clinic.

View the full press release here.

CTS Comments on the Signing of H.R. 133

With bipartisan support in both houses, Congress passed and the President signed The Consolidated Appropriations Act that funds the federal government through September 30, 2021 and provides much needed support to individuals and businesses suffering from the economic and health impacts of the Covid-19 Pandemic.

CTS is very pleased that language in the legislation mandates, for the first time, that state Medicaid programs include non-emergency medical transportation (NEMT) as an essential benefit for our most at-risk populations to attend medically necessary services. Prior to this, the transportation benefit was provided through federal regulations making it subject to interpretation or challenge at the state level.

View the full press release here.

CTS Provides Additional Services for Vulnerable Populations in Response to COVID-19

Coordinated Transportation Solutions, Inc. (CTS) implemented a business continuity plan in response to the outbreak of the COVID-19 coronavirus in the United States, which resulted in minimal interruption to our delivery of non-emergent transportation (NEMT) services for Members eligible for NEMT benefits from government agencies, health plans, health plan facilities and more.   Our ability to continue to deliver quality services to vulnerable Medicare and Medicaid populations did not go unnoticed, and resulted in CTS adding new services in Massachusetts, Connecticut, and New Hampshire.

To mitigate the spread of COVID-19 among the homeless population, CTS developed a scope and service delivery model that enables non-EMS providers and drivers to safely and efficiently transport vulnerable individuals who may be infected with COVID-19. Affected individuals are being transported for testing, treatment and to temporary centralized housing locations with properly trained non-emergent transportation providers, thus preserving state-wide emergency response transportation resources.

View the full press release here.

CTS Announces Partnership with Commonwealth Care Alliance®

Trumbull, CT – Coordinated Transportation Solutions, Inc. (CTS) is excited to announce a renewed partnership with Commonwealth Care Alliance® (CCA) to manage their non-emergency medical transportation program. CTS’ previous partnership with CCA was from 2012-2018, and when this new expanded service goes live on February 1, 2020, the program will serve nearly 34,000 of CCA’s Medicaid / Medicare members enrolled in their Senior Care Options and One Care plans in Massachusetts.

When fully implemented, CTS anticipates answering approximately 50,000 calls and making about 12,000 outbound calls a month to CCA members. Through our network of transportation providers CTS anticipates managing nearly 1,000,000 trips annually. The program will significantly grow CTS’s already substantial presence in the state of Massachusetts that dates to 2006.

View the full news release here.

CTS Announces Partnership with Yale New Haven Hospital

Trumbull, CT – Coordinated Transportation Solutions, Inc. (CTS) has partnered with Yale New Haven Hospital (YNHH) to manage patient transportation to its central primary care center in Long Wharf, New Haven, as well as to and from YNHH campus locations for health-related services.

View the full news release here.

CTS Announces Partnership with Aetna Better Health of New York

Trumbull, CT– Coordinated Transportation Solutions, Inc. (CTS) has partnered with New York City based Aetna Better Health to manage its Non-Emergency Transportation services for its 7,000 members to insure they have an efficient and effective transportation program to access their health care services.

View the full news release here.

CTS Partners with Whistlestop in Marin County, CA to Support Its Transportation Expansion

Trumbull, Conn. (April 16, 2019) – Coordinated Transportation Solutions, Inc. (CTS) is proud to announce a partnership with Whistlestop, a San Rafael, California-based nonprofit that promotes the independence, well-being and quality of life for older adults and people living with disabilities in Marin County. With this new partnership, CTS will help Whistlestop expand its direct transportation services to include a wider footprint in Medicaid transportation.

View the full news release here.

CTS President Dave White and VP of Business Development Jana Hunkler Featured in CTAA’s “Digital CT” Online Magazine

Trumbull, CT – Dave White, President, and Jana Hunkler, VP of Business Development, have lent their NEMT expertise to the Community Transportation Association of America’s (CTAA) e-zine, Digital CT in their highly informative article, NEMT In Action: As a Broker, What We’re Looking for in an NEMT Provider.

“Dave White has been a leader at CTAA for the better part of two decades and has always been an advocate for CTAA members in the NEMT space. Jana Hunkler has extensive experience in community transportation, particularly in partnership with CTAA in Western Massachusetts. With this combined experience and expertise, Dave and Jana were ideal contributors to CTAA’s Non-Emergency Medical Transportation edition,” says Scott Bogren, Executive Director of CTAA.

The article highlights the strengths of transportation management, and the importance of professional transportation providers operating within a strong oversight model. CTS has developed this approach over its 20+ years of managing transportation for millions of riders across the country…

View the full news release hereView the article here. View the article on CTAA.com here.

Coordinated Transportation Solutions, Inc. Celebrates Its Customer Focus

Trumbull, CT – Coordinated Transportation Solutions, Inc. (CTS) recently held its annual “CSR Week” to celebrate its customer focus and recognize and reward its customer service representatives for their hard work and dedication throughout the year…

View the full release here.

Commentary: Ending non-emergency rides to care for Medicaid patients would be counter-productive

By Dr. Sachin H. Jain | November 24, 2018 (Modernhealthcare.com)

As a practicing physician and the head of Anthem’s CareMore Health, I know from experience that people miss or delay medical care every day because they lack accessible or reliable transportation. That’s why CareMore has always provided non-emergency medical transportation to our patients.

View the full article on Modern Healthcare website here

CTS Announces Reorganization and Promotions to Better Serve Its Clients

Trumbull, CT – Coordinated Transportation Solutions, Inc. (CTS) is pleased to announce an internal reorganization that better aligns its management team with its strategic plan and positions it to optimize its services for a rapidly growing client base and expanding geographic footprint. This reorganization caps a year in which CTS saw significant growth for the organization, the addition of new customers, and the addition of new talent to both the management and delivery teams….

View the full release here.

CTS Announces Partnerships with Federally Qualified Health Centers in New Hampshire

Trumbull, CT – Coordinated Transportation Solutions, Inc. (CTS) has partnered with two New Hampshire health centers to provide greater access to care for their patients: Greater Seacoast Community Health, which includes Goodwin Community Health in Somersworth and Families First in Portsmouth, and Coos County Health Center and Androscoggin Community Hospital, serving the North Country region in NH. Under the new agreement, the health centers will contract with CTS to provide subsidized transportation to medical appointments for eligible patients with the most need and without access to other transportation resources…

View the full release here.


Medicare Parts C & D Fraud, Waste, and Abuse (FWA) Training and General Compliance Training

As a First Tier, downstream, or related entity who provides administrative or health care services to Medicare beneficiaries on behalf of CTS, you must, at a minimum, provide any new employee, temporary employee, volunteer, consultant, governing body member, or delegated vendors training on Fraud, Waste, and Abuse and General Compliance within 90 days of initial hiring and annually thereafter.

To reduce the potential burden on FDRs, CMS has developed and provided a standardized FWA training and education module, located on the CMS Medicare Learning Network (MLN). You must use the Medicare Parts C & D Fraud, Waste, and Abuse and General Compliance Training that was created by CMS.

FWA training includes, but is not limited to the following:

  • Laws and regulations related to MA and Part D FWA (i.e., False Claims Act, Anti-Kickback statute, HIPAA/HITECH, etc.);
  • Obligations of FDRs to have appropriate policies and procedures to address FWA;
  • Processes for employees of your organization or those of any of your downstream and related entities to report suspected FWA to the appropriate area within your company, who in turn will notify CTS; or they may directly report suspected FWA to CTS;
  • Protections for employees of your organization or those of any of your downstream and related entities who report suspected FWA; and
  • Types of FWA that can occur in the settings of your organization or those of any of your Downstream and Related entities work.