Dave White founded CTS in 1997 as a not-for-profit corporation to enhance coordination of transit services for transportation disadvantaged individuals and communities. He has focused the efforts of the company on managed Medicaid/Medicare Non-Emergency Medical Transportation, Worker’s Compensation, Special Education and healthcare facility based transportation services. He leads a team of 135 transportation professionals using over 300 transportation providers in multiple states to manage more than two million trips per year. Prior to founding CTS, Dave held numerous senior level management positions in public and community transit in Connecticut. Dave is a Certified Community Transit Manager (CCTM). He earned his Bachelor’s degree from Washington and Jefferson College, and a Master’s Degree in Public Administration from The American University in Washington DC.
“I founded CTS in 1997 because I wanted to improve the way our most vulnerable friends and neighbors were connected to quality health care. I am proud that CTS continues to be mission-driven, consistently works in partnership with healthcare, embraces change and brings innovation to the NEMT equation. We help our customers increase access to healthcare, educational opportunities, and other determinants of a happy and healthy life.”
Mr. Platt has oversight and accountability for the CTS Compliance Program, New Client Implementations, and Client Account Management. Ed is our former VP of Operations where he led our Contact Center Operations, Provider Relations Team and Specialized Transportation Division. In that role Ed’s teams coordinated 2 Million trips per year, managed 75 staff members and 200 transportation providers in multiple states. Ed is an experienced leader with extensive compliance, contact center, claims payment and financial/budgeting background. He is well versed in the healthcare plan industry and is considered a knowledge expert by his peers. Prior to joining CTS, Ed held several senior level positions ranging from Senior Financial Analyst to National Contact Center and Claims Director. Ed brings an understanding of CMS compliance, Medicaid and Medicare call center operations, commercial health insurance call center operations, project execution, claims inventory management, business planning, capacity/staff planning, multiple site management, process improvement, transportation brokerage operations, and vendor/contract management to the CTS senior leadership team. His skill set includes analytic and creative thinking and he has enabled CTS to improve efficiencies and exceed expectations, making CTS a leader in the Non-Emergency Transportation industry.
I believe in the CTS mission, in treating Members with respect, and want to help CTS grow from a small local transportation management firm to a larger player so that more Members can be connected with care.
Did you know?
Ed served in the US Navy on board the USS America during the Desert Shield/Desert Storm War
Edward Platt Vice President & Chief Operating Officer
Jana Hunkler leads the core Medicaid/Medicare non-emergency transportation and Specialized Transportation business development efforts and customer relations team in multiple states at CTS. She has a solid track record of creating community-specific transportation solutions for fragile populations and of collaborating with individuals, public and private agencies, businesses and local, state, and federal government agencies to resolve transportation issues. Jana was appointed by Governor Deval Patrick to serve on the Massachusetts Statewide Coordinating Council for Community Transportation. She led mobility management training seminars for the National Transit Institute and was the keynote speaker for the Iowa Statewide Annual Transportation Forum in 2012. She earned Certified Community Transit Manager (CCTM) accreditation in 2008.
“I truly believe that transportation is a vital connection to health and well-being. CTS’s respect for the individual is evident both in the way we customize transportation programs and the way we value the contributions of everyone on our staff.”
Did you know?
Jana ran for the Boston Children’s Hospital Marathon Team, raising funds and awareness for pediatric transplant patients.
Grace is a Big Four-trained CPA with over 26 years of experience in Accounting and Finance, 10 years at PricewaterhouseCoopers (PwC) and over 5 years in Human Resources and Administration. Grace holds a bachelor’s degree in accounting earned at University of Connecticut, Storrs and she is a CPA. After beginning her career at PwC, Grace served in various leadership roles as well as Principal founder of her own practice providing CFO, senior-level executive leadership and business development consultation in several industry experiences: most recently in health care technology, retail, manufacturing, not-for-profit and federally qualified health care centers. What sets Grace apart is that she is a cross-cultural and visionary leader who translates business goals into reality across organizations. She possesses excellent communication skills, which allows her to align and engage all stakeholders.
CTS thrives in fast-paced and frequently changing environments and has a proven track record of fulfilling its mission. Hence, to partner with this organization in furthering its mission of removing transportation barriers to improve health outcomes of individuals who do not have access to care is important to me both personally and professionally; and a mission I hold near and dear to my heart.
Did you know?
Grace enjoys spending her free time swimming and skiing (both winter and water-skiing) with her family.
Robin Lynch has oversight and accountability for Service Delivery at CTS, including Contact Center operations, the CTS Transportation Provider Network and Specialized Transportation operations. Under her guidance, her teams handle nearly 500,000 calls each year, have assembled and maintain a network of over 300 transportation providers that performs over 2 million trips annually across multiple states, and create customized transportation programs for school boards, local municipalities and community support agencies. Robin has extensive knowledge in the healthcare plan industry. Prior to joining CTS, Robin was the Senior Vendor Manager for Government Programs for Health Net, Inc. and brings an understanding of CMS compliance, Medicaid and Medicare health plans, process improvement and vendor contracting management to CTS.
“CTS was a good match for me because I believe in the CTS mission, treating members with respect and enjoy working to provide medical and non-medical transportation to members who otherwise would not be able to get to their appointments.”
Did you know?
“I studied to become an EMT, am a bit of a history nerd and I truly enjoy my vacations on Cape Cod.”
Rejoyce Owusu has worked at several corporations, including some fortune 500 companies. She is also a member of the Society of Human Resources Management and the Vice President of Membership and Benefits with the National Association of African Americans in Human Resources. She graduated from the State University of New York at Geneseo with a Bachelor of Science in Business Management and a Masters from Nazareth College in Business Management with a concentration in Human Resources.
Her specialties are Strategic Planning, EEOC Compliance, Labor & Employee Relations, Competency-Based Training, Talent Acquisition, Strategic Sourcing, Behavioral Interviewing, Vendor Negotiations, New Employee Orientation, Data Analytics, Coaching and Development, Leadership Development, DEI Strategy, Community Engagement, Process Improvement, and Public Speaking.
Rejoyce loves CTS’s mission and wants to assist the organization in reaching its strategic goals. Her passion is people. She has used predictive analytics to make effective decisions. She is highly motivated and intellectually curious about solving complex human resources challenges and improving organizational effectiveness by networking, collaborating with internal and external business partners, and thinking outside of the box to meet current and future needs.
Did you know?
Rejoyce was raised in the Bronx, New York. Her family is from Ghana, West Africa – in addition to English, Rejoyce can speak two dialects of Ghanaian origin. In her spare time, Rejoyce loves engaging in activities rooted in wellness.
Rejoyce Owusu Director of Human Resources and Diversity Officer
Gloria leads the Account Management team responsible for maintaining and growing our relationship with CTS’s Medicaid/Medicare plan partners (health insurance plans), and also co-leads our Strategic Planning process. She has over 30 years of experience in not-for-profit, corporate and academic sectors focused on public health, insurance/financial wellness, as well as international development, relief and justice programs. She uses her collaborative skills, strong project management and leadership abilities to solve problems for plan partners and gets results by identifying needs and designing actionable plans to implement strategic objectives.
“The red thread throughout my career is to work with mission driven organizations that make positive differences in – people’s lives. I believe in the mission of CTS.”
Did you know?
I am an avid equestrian and relax by practicing Classical Dressage. I also speak several languages and have a strong connection to Europe having lived there for over 25 years.
Gloria Rosa-Wendelboe, MPH, MIA Director of Account Management
Christopher A. Vazquez
Christopher A. Vazquez comes to CTS with over 23 years of Business Development and project Management experience. As the Director of Business Development, Chris oversees every aspect of growth across all of CTS’ books of business (Medicaid & Medicare, VA, Workers Comp, Federally Qualified Health Plans, ADA On-Demand services as well as Specialized Student transportation). Chris’ years of experience working with Pharmaceutical companies, Managed Care Organizations and Government agencies make him uniquely qualified to grow CTS’ footprint and overall market share within the transportation space. His team includes not only sales and development, but operational staff in CTS’ Office of Specialized Transportation Services.
This role allows me a unique opportunity to utilize my previous work experiences and skill sets. I take pride knowing that as I grow CTS’ business and geographic footprint, I am also growing the number of people positively impacted by gaining access to care and education they need. All too often we take transportation for granted without realizing the impact is has on those without it.
Did you know?
I have been married to my wife, Crystal, for 20 years and we have 3 daughters, including a set of twins.
Christopher A. Vazquez Director of Business Development
Lisa Jacobson joined CTS in 2020, with over 20 years of experience in call center management and customer service. In her current role she is responsible for the day to day operations of CTS’ transportation services, ensuring that members have a high-quality customer experience. Lisa develops strategies to meet key performance targets and implement future enhancements that align with company goals. She supervises and evaluates all Contact Center staff, and provides ongoing training, coaching and staff development to ensure quality standards are met and appropriate action plans are in place as needed.
Lisa also oversees the operations of satellite Contact Centers, establishing checks and balances to ensure that company cultural expectations and goals are met. She acts as a first point of contact for all key clients for their plans’ customer service requirements.
Lisa’s educational background includes coursework at the Stone School of Business and Southern Connecticut State University.
It’s a privilege to work for an organization such as CTS.Our members count on CTS to provide them with timely, reliable and friendly service. It’s important our member know we care about them, their families and the communities we serve.
Did you know?
I love animals, dogs are my favorite. I enjoy spending time outdoors gardening and doing yard work.When I run out of things to do in my yard, I like to garden at my daughter’s house which she appreciates.I also participate as a volunteer for the garden club at my church.My happy peaceful place is spending time on Block Island where I vacation yearly with my twin sister.
10 Years of experience working in the Non-Emergency Medical Transportation Industry. This Experience encompasses Customer Service, Quality Management, and Training.
CTS has a Vision that I truly stand behind of putting the customers first and improving the lives of the people we serve. I am very passionate about this Industry and I am looking forward to using my knowledge and skills to continue to provide excellent quality service that our clients and their members deserve.
Did you know?
I am a DIY junkie. To date I have been able to grout my own tile floor, hang sheetrock, change a pool liner, and even build a patio. I really enjoy leaning different things out of my normal comfort level.
Kate Fruin Director of Compliance and Quality Assurance
Mr. Lilley has extensive experience in the information technology and information security fields. He has worked in large insurance and financial services companies as well as smaller organizations leading and managing teams of all sizes. At CTS, his responsibilities include all aspects of technology supporting the business as well as safeguarding sensitive information and ensuring the company is cybersecurity ready to prevent any possible intrusions. Ray will also serve as the Safety Officer as well as the Privacy & Security Officer.
Ray earned his Bachelor’s degree from the United States Military Academy at West Point, a Master’s degree from Renesselaer Polytechnic Institute and completed Executive Education courses at MIT’s Sloan School of Management in Boston.
When I learned about the CTS mission, treating members with respect and proving transportation to those who otherwise would not be able to get to their appointments or even put food on their tables, I knew it was a very good match for me. It aligns very closely with my personal and professional values while allowing me the opportunity to help grow a company helping people.”
Did you know?
I served as an Officer in the United States Army and Army Reserve. One of my hobbies for many years was officiating ice hockey games up to and including the collegiate level. And I truly enjoy my vacations in Aruba with my wife – One Happy Island.
Mr. McDonald has spent more than 40 years in the public and not for profit service industries. He currently works as a consultant to the United Way of Greater Rochester and other Human Service Agencies in program development and strategic planning.
Mr. McDonald earned a Master’s degree in Public Administration from State University of New York and a Bachelor of Arts in Sociology degree from University of Detroit.
Ms. Pantano is a seasoned healthcare executive leader with a passion to improve the health care system to work more effectively for patients and providers. She currently serves as President of CarePartners of Connecticut, a Medicare Advantage Plan serving Connecticut.
Mr. Martin is a veteran of the Financial Services industry, serving the Pittsburgh community and beyond in his years with PNC Bank. Prior to his retirement, he served as a PNC Business Segment CFO and previously Director, Corporate Insurance Operations.
Mr. Knowlton has been involved with the transportation community for over 40 years and is an industry expert in non-emergency medical transportation (NEMT). Rex is the Principal of Knowlton Advisors, the CFO of Community Transportation Association of America and the Treasurer of the Board of World Mission of the Moravian Church.
Mr. White is the President, CEO and Founder of CTS. He founded CTS in September 1997 as a not-for-profit corporation to enhance coordination of transportation services for transportation disadvantaged individuals and communities. Under his leadership, the company has grown to provide services throughout New England and the mid-Atlantic states with a staff of 200 dedicated transportation management professionals.
Mr. White received a Master’s degree in Public Administration of Urban Affairs from The American University and a Bachelor of Arts in Political Science degree from Washington and Jefferson College.
Dr. Marc is a Harvard-educated social epidemiologist who has spent the last 20 years working in the HIV/AIDS sector. She currently serves as the National Implementation Director at the Fenway Institute.
Mr. Gonzalez has more than 20 years of public and private sector leadership and legal experience, including executive leadership roles in state government and health care. He is currently engaged as a Partner in the Hinckley Allen law firm.
Mr. Gonzalez earned a Juris Doctor Law degree from Georgetown University and a Bachelor of Arts degree from Dartmouth College.
Mr. Koska is an expert in the community transportation industry and served as the Director of Local Programs and Minibus Support in NJ TRANSIT’S Department of Capital Planning and Programs prior to his retirement. He was employed at NJ TRANSIT for over 31 years.
Mr. Koska received a Master’s degree in Planning and Policy Development from the University of Iowa and a Bachelor of Arts degree from Rutgers University.
Dr. Ward’s career encompasses transportation, public administration and anthropology to bring a unique perspective on transportation and community. She is the principal at BWG Associates, LLC and a former United We Ride Coordinate Ambassador for Federal Transit Administration Region 1.
Dr. Ward received a Ph.D. in Applied Anthropology with a minor in Public Administration from the University of South Florida, a Master’s in Public Administration of Urban Planning and Design and Organizational Management from the University of Alabama Birmingham, and a Bachelor of Arts in Psychology and Fillm/Drama from Vassar College.
Get In Touch…
We are happy to assist you in your transportation needs, no matter how big or small the project. Please do not hesitate to contact us. We look forward to demonstrating our capacity to serve you.