ABOUT CTS
Since 1997 we have put people first, forming strong partnerships with our clients, our transportation provider network and community stakeholders. Our relationships are built on mutual respect and a shared objective to maximize transportation in communities at the least possible cost.
CTS has provided transportation services for government agencies, not-for-profits, managed care organizations and businesses throughout the country. As a not-for-profit 501(c)3 organization, CTS provides services to the most fragile in our communities. Our continuum of integrated services is designed to address the unique transportation challenges posed by programs serving at risk populations in rural, urban and suburban environments.
Our organization offers non-emergency medical transportation services, transportation consulting, workers’ compensation transportation, special education transportation and mobility management services.
NEMT Service Model
CTS has 22 years of experience and exemplary performance managing non-emergency transportation services in the Northeast and Mid-Atlantic regions. We have successfully managed large and small non-emergency transport programs for state agencies and managed care organizations including medical and non-medical/social destinations.
With our transparent and inclusive No Wrong Door access to service model, we engage all stakeholders and offer a superior level of service to consumers and funding sources alike. The combination of voiceless transportation management through on-line portals, expert Contact Center staff and IVR technology efficiently meets the needs of all stakeholders.
No Wrong Door Service Access
We coordinate a family of services in the healthcare transportation space. Our end-to-end technology platform provides multi-channel access (No Wrong Door Service Access approach) and program transparency for program users, medical providers and other stakeholders. Our web-based applications allow members and their delegates, health care providers and other stakeholder to make trip requests, modifications and cancellations (through secure logins) from any web-enabled device. Our CTS Driver App, available to provider drivers through their smartphones, will give providers and CTS staff access to powerful real-time tracking to ensure timely transportation and increased member satisfaction.
No Wrong Door
We coordinate a family of services in the healthcare transportation space. When faced with a project, we want to make sure we’ve included all of the transportation resources in the community to provide these services.
At CTS we understand the need for technology and accessibility. Whether you call us via phone, work with a nurse, use our mobile app, or use a kiosk in a hospital, you have a channel to gain comprehensive access to the transportation services you need. Even in these highly automated times, we still aim to provide a human point of contact for any customer needs while using our platforms to create a seamless integration between the member and transportation.
On Demand
As we look at the relevance of technology and transportation today, the transportation industry has made it possible for consumers to schedule a ride with at their discretion. Our family of services is evolving into an on-demand model where we are capable to be more responsive.
The CTS Culture
We are a diverse group of professionals who have come together for one purpose – to provide access via transportation services to critically needed medical and educational opportunities in order to improve the lives of the people we serve. We are determined to connect people to medical services, support individuals seeking treatment to combat the challenges of addiction, and transport children with special needs who simply want to go to school. We understand that our customers are the reason why we are here. As an organization we communicate openly, honestly and responsibly while treating others with respect.
Our senior leadership team has over 100 years of combined transportation and healthcare experience. We bring a fresh approach to the management and delivery of non-emergency transportation (NET). We are mission-driven, focusing on improving access to quality healthcare, education and community services using person-centric, cost-effective transportation management practices.
What This Means For You
We’ve always been on the cutting edge of our industry, looking out for the future of what the clients need. We are always evolving, always looking for ways to make connections better and more seamless, providing a better experience for the riders and less expensive for the healthcare community.
Get In Touch…
We are happy to assist you in your transportation needs, no matter how big or small the project. Please do not hesitate to contact us. We look forward to demonstrating our capacity to serve you.