Since 1997 we have put people first, forming strong partnerships with our clients, our transportation provider network and community stakeholders. Our relationships are built on mutual respect and a shared objective to maximize transportation in communities at the least possible cost.
CTS has provided transportation services for government agencies, not-for-profits, managed care organizations and businesses throughout the country. As a not-for-profit 501(c)3 organization, CTS provides services to the most fragile in our communities. Our continuum of integrated services is designed to address the unique transportation challenges posed by programs serving at risk populations in rural, urban and suburban environments.
Our organization offers non-emergency medical transportation services, transportation consulting, workers’ compensation transportation, special education transportation and mobility management services.
N.E.M.T. Service Model
CTS has 22 years of experience and exemplary performance managing non-emergency transportation services in the Northeast and Mid-Atlantic regions. We have successfully managed large and small non-emergency transport programs for state agencies and managed care organizations including medical and non-medical/social destinations.
With our transparent and inclusive No Wrong Door access to service model, we engage all stakeholders and offer a superior level of service to consumers and funding sources alike. The combination of voiceless transportation management through on-line portals, expert Contact Center staff and IVR technology efficiently meets the needs of all stakeholders.
No Wrong Door Service Access
End-To-End
Technology platform provides multi-channel access
WEB-BASED APPLICATIONS
Make trip requests, modifications and cancellations from any web-enabled device.
CTS DRIVER APP
Access to powerful real-time tracking, ensuring timely transportation and increased member satisfaction.
Sustainable Transportation
CTS is committed to meeting the growing mobility needs of societies while minimizing environmental impact and preserving resources for future generations. This involves adopting eco-friendly practices and modes of transportation that prioritize energy efficiency, reduce carbon emissions, and promote environmental conservation. Sustainable transportation encompasses various alternatives, including electric vehicles, public transit, cycling infrastructure, and pedestrian-friendly urban planning. By prioritizing sustainability, we not only address the challenges of climate change but also enhance the overall quality of life by promoting cleaner air, reducing traffic congestion, and fostering healthier communities. Embracing sustainable transportation is a crucial step towards building more resilient, eco-conscious, and socially responsible transportation systems worldwide.
The CTS Culture
We are a diverse group of professionals who have come together for one purpose – to provide access via transportation services to critically needed medical and educational opportunities in order to improve the lives of the people we serve. We are determined to connect people to medical services, support individuals seeking treatment to combat the challenges of addiction, and transport children with diverse abilities who simply want to go to school. We understand that our customers are the reason why we are here. As an organization we communicate openly, honestly and responsibly while treating others with respect.
Our senior leadership team has over 100 years of combined transportation and healthcare experience. We bring a fresh approach to the management and delivery of non-emergency transportation (NET). We are mission-driven, focusing on improving access to quality healthcare, education and community services using person-centric, cost-effective transportation management practices.
What This Means For You
We’ve always been on the cutting edge of our industry, looking out for the future of what the clients need. We are always evolving, always looking for ways to make connections better and more seamless, providing a better experience for the riders and less expensive for the healthcare community.
