What clients say about the benefits of partnering with CTS and the quality of our service.

"It is quite clear that CTS understands how to run a top-notch brokerage operation including responsibility for managing transportation provider relations and treating CHNCT members with courtesy and empathy… In addition to the high quality level of direct services, the communication flow between CTS and CHNCT is excellent."

Community Health Network of Connecticut, Inc (CHNCT)

"We have been pleased with the level of service our members received from CTS when they called to request non-emergency medical transportation to medical, dental and behavioral health appointments. CTS has been responsive to our growing membership by expanding the network of transportation providers to meet our members’ needs…. Your ongoing, proactive communication on member and provider issues has always been appreciated...."...

Wellcare of Connecticut, Inc.

What Transportation Providers say about their very good working relationship with CTS.

"I have been providing transportation services on behalf of CTS for a little over four years. I have found the staff to be easy to work with and quite efficient… Any problems that have arisen in the order of daily business has always been handled quickly and simply. I look forward to our continuing relationship."

Hockanum Valley Community Council, Inc.

"We are currently engaged in a contract with CTS to provide transportation for their various clienteles… I have found all of the employees of CTS is extremely helpful and pleasant to work with, and their requests for transportation are straight forward and leave little room for errors.

Metro Taxi (West Haven, CT)

Creating Efficient and Cost-effective Mobility Management Solutions

CTS is a leader in the provision of Medicaid/Medicare transit brokerage services. We achieved this distinction by taking a partnership approach to our business. We believe that partnering is a long-term, cooperative relationship built on trust, integrity and professionalism, which produces a "win-win" outcome for all parties involved.

We pride ourselves in being able to "think outside the box" when designing mobility management solutions to our clients' transportation challenges. We know that many communities already have a wealth of reliable transportation resources available.

CTS incorporates all of the existing community resources into a highly efficient and cost-effective Medicaid/Medicare transportation program that is equipped to address a variety of transportation needs.

Recognizing that we are not merely transporting "numbers” but rather individuals, we carefully evaluate each customer's specific circumstances in order to design the most appropriate transportation plan based on his or her needs. This plan may include a fixed route bus pass, rail pass, paratransit shared ride options, traditional one-on-one transportation, or a combination of these options.

Unparalleled Trip Reservation and Reporting System

Finally, we offer our customers an unparalleled reporting system -- TRANSPRO2000™ -- that tracks all trips and special needs each client might have. Developed by CTS, this software package offers a variety of electronic transfer options to ensure the smooth flow of information. TRANSPRO2000™ is so successful as a brokerage tool that CTS now makes it available to other community transportation brokers throughout the country.